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What we mean by a named human sponsor

Every agent in Mandavo is bound to an accountable person. Not a team, not a rotation, not a role. A person. Here is why we drew the line there.

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Lena Fischer · Product Lead

5 min read

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A single lit desk in a dim open-plan office

Accountability does not scale to groups

When an agent does something surprising, the first question is always 'who owns this'. If the answer is a team, the real answer is nobody. Shared ownership is how orphaned service accounts happen: everyone assumes someone else is watching.

So we require a named individual for every agent. When that agent requests a sensitive scope, an actual person's name is attached to the decision. Audit stops guessing and incident response starts with a phone number.

Sponsors move; accountability doesn't lapse

People change teams and leave companies. A sponsor model that breaks when someone resigns is theatre. Reassignment is a deliberate, logged action in Mandavo — an agent cannot quietly outlive its sponsor.

If a sponsor offboards without handing over their agents, those agents surface immediately as unsponsored and lose the ability to escalate. The gap becomes visible instead of becoming a backdoor.

  • #accountability
  • #governance
  • #sponsorship
LF

Lena Fischer · Product Lead

5 min read

Share

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